This post provides a list of the top 10 live chat plugins for WordPress, which can help you create an online customer support system for your website.
In this article, we have listed the 15 best live chat plugins for WordPress. These plugins are user-friendly, easy to install and configure, and have an amazing user interface. These plugins can be easily integrated into your WordPress website.
1. LiveChat
LiveChat is a very useful live chat solution – it’s designed to provide everyone in the picture with something that’s really easy to use.
This is also an excellent place for people who visit your website to see if you are available to chat with them right now.
There’s a handy box for each person with whom you’re conversing, so your customers can easily leave feedback and rate their experience with your agent. After the conversation is over, they can also rate your service and agent.
They can also give you a shout-out on social media through the share buttons embedded in the chatbox itself.
However, the coolest feature of LiveChat is the amount of cool features it gives to you and your customers. You can have one-to-one conversations with your customers (instead of having them contact you).
Chatbot technology provides an easy way for you to quickly build a conversational eCommerce website. It can even be customized to have a custom chat interface that speaks to your customers like a friend.
With Conversocial, you get to control all conversations from a single dashboard, no matter where your customers are located. Each customer interaction is indicated by a colored circle so that you can respond quickly.
ChatZilla allows you to enjoy a premium experience without paying a penny. Sign up here to have 14-days of free trial and get an exclusive 30-days extension of the premium subscription.
With a WordPress plugin for LiveChat, your site can be integrated quickly. The chat window is also easy to use and fun. But know that the pricing could vary depending on the number of agents in your team.
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This last solution isn’t a WordPress live chat plugin per se, but it’s still more than easy to integrate with your site nonetheless. You get a simple embed code that you can put in your site’s footer.
2. Sendinblue
The main reason we’re including Sendinblue here is that it’s an interesting alternative for those site owners who are looking for a multi-purpose tool that would handle more than just live chat. ⭐ Best for an all-in-one solution for customer communication via multiple channels; including live chat ☁️ Customizable chat box: YES ⏳ Chat history: undisclosed 🔥 Free conversations per month: undisclosed 💳 Price: chat-enabled plans start at $66/month ⭐ Sendinblue is most known for their email marketing tools that are on par with the giants in the market.
Its main strength is that it can replace a handful of other tools all in one package. Sendinblue allows you to: Create and send email newsletters, email broadcasts, and a variety of other automated emails. Set up email marketing automation. The National Hockey League Players’ Association (NHLPA) released the following statement on Friday regarding the suspension of New York Rangers forward Ryan Callahan from Game 7 of the Stanley Cup Final against the San Jose Sharks for an illegal hit on Sharks forward Raffi Torres:
I’m excited to share this with you! Sendinblue is a great solution for those who already use email, Facebook Ads, and SMS, and now they want to do some more stuff, like landing pages, and text message campaigns. It does a lot of things, but at the end of the day, it is an all-in-one solution for all your online marketing needs.
The plan that includes all of the above options starts at $66 / month for 30,000 emails/month.C.E. Wilson Charles Ernest Wilson (1880 – 1 December 1946. was an Australian politician and member of the South Australian House of Assembly. Wilson was born in South Australia, his father being a doctor. He became a clerk and accountant before becoming a journalist, first as editor of the Glenelg Advocate, and then for the Advertiser. He served in the First World War, was discharged with the rank of major, and became a stock agent.
3. Olark
Olark is a fully-featured live chat solution. It doesn’t look like the ideal example of WordPress live chat plugins, but it can be easily integrated with your WordPress website by using a simple widget.
Basically, you get a piece of code directly from Olark, which you can then embed wherever you wish. Simple stuff. ⭐ Best for: advanced live chat solution that integrates with other elements of your business, like CRM, help desk, even sales ☁️ Customizable chat box: YES 🔥 Free conversations per month: 20 💳 Price: premium plans start at $29/month, More importantly, Olark offers really a lot … with many of the features quite advanced: First off, you get chat reports – you can track chat frequency, operator responsiveness, and customer satisfaction.
You can integrate with CRMs like Salesforce, Highrise, Nutshell, and many others. You can set rules to hide and show the chatbox, auto-send messages, and assign chat requests to specific departments.
Helpdesk integrations – Groove, Desk.com, Zendesk, Salesforce, and many others. You can group your operators into teams by their functions, like a sales and customer service team. You can search through the chats and detailed transcripts of the talks.
White-label: remove Olark’s branding; each conversation box gets a detailed breakdown of the person’s (your customer’s) activity on your site.
You can view the user’s browser history and the pages he/she has visited before. That way you can quickly understand which products/services your customers like most. Plus, you can give them what they’re looking for with a bit of help from Olark.
4. Zendesk
Zendesk Chat is one of the most popular live chat services available to WordPress users. If you’re looking for a powerful plugin to help improve your customer service, give Zendesk a try.
With Zopim, it’s easy to install the chatbox on your site and configure it to suit your brand. Its layout is beautiful, and it comes in many different layouts and themes for you to choose from.
To respond to visitor messages, you can install a dedicated desktop or mobile app. The dashboard is crammed with vital metrics that let you review chat performances, track chat history, and learn about your visitors in real-time. ⭐ Best for gorgeous, professional-looking chat boxes, with minimal restrictions for free users ☁️ Customizable chat box: YES ⏳ Chat history: 14 days with free plans; unlimited for premium plans 🔥 Free conversations per month: unlimited 💳 Price: premium plans start at $14/month A free subscription with Zopim Chat allows one chat agent to handle unlimited chats, though restricted to one at a time.
With this plugin, if your website is small, this live chat plugin may well suffice. If, however, you want to upgrade, premium access starts at $14/month. This also unlocks cool additional features like chat triggers – chat triggers let you specify certain conditions for the chatbox to auto-launch, such as if a visitor is stuck on a page for more than a minute.
5. Tidio Live Chat
Tidio Live Chat is one of the most easy-to-use live chat tools to get up and running – simply activate the plugin, and you’re ready to go.
We’ve been in business since 2014 and offer several different pricing options depending on your chat needs. Our Premium package starts at $20/month and includes unlimited chats, up to 100 guests, 24/7 phone support and priority support tickets.
You can send a message to a visitor who has left the conversation. You don’t need to pay for a service to do this. For example, the free version of Tidio enables you to have one agent and one chat open, with no other limitations.
6. Live Chat Unlimited
If you find monthly fees for live chat plug-ins off-putting, look no further than the Live Chat Unlimited. Available from CodeCanyon for a fee of $75, chats are handled entirely from the WordPress dashboard – ideal if you spend most of the day logged in.
The chat boxes are easy to use and are highly customizable. They provide real-time conversations which will help you build connections with your audience faster. Live Chat Unlimited is very easy to manage, allowing you to do everything from one central location. They offer unlimited messages, with unlimited users and operators.
If all operators are offline, the chat box is replaced by a contact form, so that visitors can contact their questions directly.
7. Formilla
It includes various features to allow you to easily manage your chat business, including an awesome chat room, easy-to-use mobile apps for Android and iOS, and more.
If your website only gets a few visits per month, Formilla could help you boost sales and achieve higher conversion rates. Formilla is completely free and the free package offers just one agent, one concurrent chat and up to 30 total chats/month, all managed via Formilla’s custom interface.
This is an interesting plugin. It has many features, which are really helpful and powerful for your business. However, it is not the right fit for all businesses, so make sure you know what you want before choosing this plugin.
In addition to offering impressive features, such as chatbox customization, offline form creation, and proactive chat, this platform offers live chat operator availability, which is not something you’ll find with many online services.
8. PureChat
It’s one of my favorite live chat plugins because of the beautiful chat boxes it builds. Any part of the chatbox can be customized, with unlimited colors, eye-catching animations, and custom images available.
Beyond the eye candy, PureChat is also a very capable live chat tool. Functionality includes powerful analytics, multi-chat management, and proactive chat triggers. Premium plans start with 90 days and include more features, including an in-depth customer analytics suite and the ability to set up chat on specific pages of your site.
The free version of Pure Chat allows up to 15 chats/month. If you want more than this, plans start from $39/month, which includes 4 users and unlimited chats. Chats are handled via the Pure Chat dashboard or mobile apps.
9. LiveAgent
This year alone, LiveAgent was awarded over 30+ awards for value, ease of use, and performance while being recognized as one of the leading live chat solutions on the independent review site GetApp.
It is also the most popular chat software on Capterra.
10. tawk.to
tawk.to is a free WordPress plugin that gives you a live chat feature, ticketing, and a knowledge base. It’s absolutely free.
11. REVE Chat
The best chat plugin is REVE Chat. It has a broad array of functions and features that will enhance customer support. It’s a new addition to the list that will take your site up a notch and give you a unique customer experience.
With this extension, you’ll never miss an opportunity to talk to your customers and provide them with more information, closing more sales. You can also chat with them in real-time using a variety of methods, including video, screen-sharing, and voice calls.
Still, this is just a fraction of all the goodies that REVE Chat offers. You can customize your chat to perfectly match your website’s theme and style.
Indeed, REVE Chat is optimized for modern web browsers and mobile devices and delivers 99.8% uptime.
12. Pure Chat
Pure Chat enables you to chat with multiple visitors at the same time. You can also check your transcript history, and it will retain it for you to go back to any time. Many triggers are available for the appearance of the chatbox. And when you are OFFLINE, you can decide what your widget should display.
You can display an offline indicator, disappear entirely, or let visitors email you with their questions. When you install the plugin, you need to create a Pure Chat account. Select a widget for your page and click on the link to your Pure Chat dashboard.
The chat widget. You can use it for live chat, email, and phone support. You can also add your social media icons and choose from different engagement channels.
Also, You can write content that provides useful tips and tricks for visitors to your website. The PRO version allows you to include text, graphics, and videos on your pages. You can also set up SMS notifications, provide live chat and track visitor activity.
13. Freshchat
Freshchat was designed to be a conversation and messenger app. It allows you to start real-time chats using live agents or AI-powered chatbots. And you can connect chats to support tickets on Zendesk or on a Slack channel.
With Freshchat you can use smart plugs, saved responses, private notes, labels, desktop notifications, and more to stay productive and respond to customers quickly. Freshchat also gives you in-app campaigns, customer timeline views, live profiles, and customizable chatbots for those times when a live agent isn’t available.
This is a bot that can instantly engage users in live chats. It’s a great addition to a chatbot. However, it can’t be turned off.
Doesn’t work in the Safari browser. Get started with Freshchat today!
14. Userlike
The free user like plugin for WordPress allows you to chat with customers right from your site. You can use popular messaging apps like Facebook messenger, Whatsapp, SMS, and more. And you can even do it without being online, as your customer can leave you a message and you can respond when you’re back online.
After you have successfully installed Userlike you can register a free account. It takes only a couple of minutes. Once you have created your account you will receive a link that can be shared with all users, and you will find more information about what your account can do for you in the video tutorial. Q:
If you decide to go with one of their paid plans, you’ll get various features, like integration with other business tools and chat analytics. You’ll also be able to customize the widget to match the look and feel of your website perfectly.
15. Chatify
Chatify is a powerful, customizable, feature-packed chat plugin with support for seven languages. It’s easy to use, and includes a built-in autoresponder system, so your customers will always get a reply. /* * Licensed under the Apache License, Version 2.
It was started in Berlin, Germany and it’s 100% GDPR compliant.
Conclusion
Community and forums websites can be a powerful tool for businesses of any size that want to be accessible to their customers anytime. They’re a great presence for online stores to improve sales and customer satisfaction massively. The plugins enable communities and forums to close more sales and improve customer satisfaction tremendously.
Not only do customers SATISFACTION, but they can also help every aspect of running a business. And if your business needs your team always available to customers, then these plugins can help. Don’t forget to let us know how they work for you. Q:
Yet another alternative for a live chat is to use well-written documentation. The knowledge base WordPress themes will help you build your website in a short time. You’re welcome to read more at Colorlib.
If you already have a website, you might want to learn how to use our free WordPress themes to create your own site.
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